Business Processes and Business Process Management
The main concept of business processes is that all related activities which are collected to produce goods and provide services. The processes are not only combination of inputs and outputs for producing the products but it is also the improvement of these products, such as, designing, manufacturing, engineering, marketing and distribution.
Every sector or organization needs to be successful. So, creating competitive advantages should be done by innovate or execute better than others. Many organizations promote their products via the Internet, sell the products and make ads.
Business processes can be organized under many measures:
- Customer’s satisfaction.
- Cost reduction.
- Fulfillment time.
- Quality.
- Differentiation.
- Productivity.
The authors (Michael Hammer & James Champy) of the book “Reengineering the corporation” said that the main key for radical changes is Information Technology, which helps to improve the efficiency and effectiveness of the organization. As a result, many processes have been succeeding in inverting organization business from their tasks to their business processes. Because of business process management, many organizations become less radical, less disruptive and more incremental was developed. Business process management refers to how the organization manages its processes. In other words, it is management technique that involves methods and tool to support the design, analysis, implementation and management of business process.
Advantages of business process management:
- Reduce the cost of the company and increase its revenue.
- Create competitive by improving organizational flexibility.
- Provide cost benefits and increase customer’s satisfaction.
Information systems: concepts and definition
The main aim for information systems is to provide the right information to the right people at the right time in the right amount and in the right format.
Data: primarily description of things, events, numbers, sounds and activities which are stored but not organized.
Information: data are organized, so it has meaning and value.
Knowledge: data or information which are organized and processed through an experience.
Information technology architecture: plan or map of the information assets in an organization. It focuses on the need for the information. It shows how all aspects of the information technology fit together in the organization.
Information technology infrastructure: physical facilities, IT components, IT services and IT personnel which support the organization.
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